By opting for counselling, borrowers can amicably settle the dues they owe the banks through debt restructuring.
If you are juggling with multiple credit cards that you happily accepted from aggressive banks without giving a second thought during the good times between 2003 and 2007, and are now hard-pressed to repay the outstanding dues, then you are not alone.
About 40 per cent of the retail borrowers who have approached the Banking Codes and Standards Board of India's (BCSBI)credit counselling wing to sort out debt woes are those who have outstanding ranging from a few thousand to a few lakh rupees on multiple credit cards.
Individuals, who fell for the marketing spiel of direct marketing agents (employed by banks to push credit cards) about the utility of credit cards, may be keen to get out of their debt trap. By opting for credit counselling, they can amicably settle the dues they owe the banks through debt restructuring.
Banks, to a large extent, are obliging by agreeing to convert the credit cardholders' outstanding dues into personal loans, which carry a lower 18-20 per cent rate of interest.
Between 2003 and 2007, when India's GDP growth averaged 9 per cent, banks sold credit cards to all and sundry by diluting their credit appraisal standards. However, when the growth story turned awry following the global financial meltdown in 2008, the chickens came home to roost for banks in the form of credit card defaults.
The number of credit cards in circulation in India has come down by about 56 lakh to 2.11 crore as of October-end 2009 compared with 2.67 crore as of October-end 2008, according to Reserve Bank of India statistics.
Member-banks, currently numbering 83, will, by and large, heed the advice of the credit counselling cell of the Board, which was established in 2006 as an independent and autonomous watchdog to monitor and ensure that consumers of banking services get what they are promised by the banks.
Though BCSBI started its credit counselling wing in Mumbai almost two months ago, only about 40 borrowers in the retail segment (credit cards, personal loans, vehicle loans, and home loans) had approached it so far for availing themselves of its services, which are rendered free of charge.
Faced with funds constraint, there is only so much that the board could do in terms of creating awareness about the utility of its new service for the masses.
BCSBI's credit counselling services are also available to micro and small enterprises whose credit exposure does not exceed Rs 50 lakh.
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