Showing posts with label Credit card Fianance charges. Show all posts
Showing posts with label Credit card Fianance charges. Show all posts

Calculation of Finance Charge by HDFC Credit Cards


Many of you still don't quite understand how Finance Charge is calculated on balance amount by credit card companies. We found that HDFC Credit Card is one of the better ones which can explain it very clearly.

Here is a step by step guide on how Finance Charges are calculated.
  • Assume you have Zero balance on your card to begin with.
  • You now make a Biz Bazaar household purchases worth Rs 15,000 on April-10th. Then on 18th April you buy a Mobile Phone worth Rs 5,000. Lets say your billing cycle ends on the 18th of every month. So your April-18th credit card statement lists Total Dues as Rs 20,000 and Minimum Payment of Rs 1,000.
  • Due Date for making entire payment or at least minimum payment is May-2nd.
  • Lets assume you miss the May-2nd deadline. This is very bad to your credit history. Creditors think you don't even have the money to make minimum payment. Missing Minimum Payment will attract you additional fees known as Late Payment Fees.
  • If you make minimum payment by May-2nd then their is no Late Fees in your next credit card bill.
  • Assume you have not made a minimum payment by May-2nd and on 12th May you pay Rs 2,000.
  • You purchase groceries worth Rs 1,000 on May-14th.
  • On May-15th you make a payment of Rs 15,000
  • Thus on your May18th Bill you will see the following,
  1. Late Payment Fees of Rs 350
  2. Interest on Rs 15,000 @ 2.95% pm [whatever your APR is] from 18th April to 12th May.
  3. Interest on Rs 13,000 @ 2.95% pm from 13th May to 15th May
  4. Interest on Rs 5,000 @ 2.95% pm from 18th April to 15th May
  5. Interest on Rs 3,000 @ 2.95% pm from 16th May to 18th May
  6. Interest on Rs 1,000[Fresh Purchase] @ 2.95% from 14th May to 18th May
Add Service Tax on Late Payment Fees + Interest.
Total outstanding = Rs 4,000 [Rs 3,000 from Previous Bill and Rs 1,000 Fresh Purchase] + Service Tax+ Late Fees + Interest = Rs 5,000 say.

Thus you are un-necessarily paying a hefty fees of Rs 1,000 to credit Card company on just Rs 4,000 outstanding balance.

Always pay at least minimum fees by due date. Still better, pay off the entire debt by due date to avoid any FEES!!!!

Check on high Credit Card Interest


High interest rate charged by credit card companies have caught the attention of law makers and they have set up a key Parliamentary Standing Committee.

The committee has suggested that all credit card charges levied by credit card companies should not be left at the discretion of banks, urging RBI to regulate the credit card market closely.

"The RBI should review this matter and re-formulate their guidelines or norms governing credit card services with a view to providing the much-needed relief to the general public," the committee said in its report.

Most credit card companies charge interest rates around 3 percent per month for a credit card which on annualizing comes out to be more than 40 percent.

In its report the committee notes: "Banks have been given complete freedom to charge any rate of interest regardless of their benchmark prime lending rates, thereby enabling them to charge exorbitant/usurious interest."

Credit card companies defend their stand of charging high interest rates by saying that credit is totally unsecured and therefore pose a greater risk to the credit card companies.

The recommendations of the committee are not mandatory but the government has to present an action taken report to justify its action in case it does not accept the recommendation.

Defaults in the credit card segment are over 15 percent for most lenders, highlighting the risk associated with the business. Risks are higher because companies depend on internal due diligence before giving out cards.

How to Resolve Unfair Credit Card Charges


You know the feeling. You open your monthly credit card statement to find the balance larger than you anticipated due to an unfair credit card charge. Whether the charge stems from the credit card company itself, or from a vendor, there are steps you can take to dispute and (often) reverse the fees. Instead of getting angry, get busy disputing those unfair credit card charges.

§         Save everything. This is an important step and you should follow it faithfully whenever you use your credit card. That means saving all your card receipts, at least until you know the merchant did not tack on additional charges. In addition, save the initial documentation that came with your new credit card by putting it into a folder. As long as that card is active, you must file that information.
  • Catch errors early. As soon as you receive your statement, by email or snail mail, review it carefully. Don’t wait until the last day of the grace period before checking to make sure the charges are accurate.
  • Call your credit card company with the intent of presenting your side of the story but not until you calm down. Credit card customer service agents are only doing a jog they were hired to do. They do not set policy but they may be able to reverse an unfair credit card charge. Chewing them out will not help your case.
  • Compare your credit card charges with your receipts. If a different amount was charged by the merchant, you will probably get a refund quickly as long as you can send a scanned copy of the receipt to the credit card company. The online customer service representative will give you the mailing address or it will appear on your statement.
  • Know what types of unfair charges you may dispute.  If you find unauthorized charges, charges with the wrong date, charges with incorrect amounts, you should be reimbursed for all of these.

Credit Card Finance Charges and Revolving Credit


What is the Revolving Credit Facility? When you receive your bill, you have the flexibility of selecting any of the following payment options:
  • Pay the total amount due.
  • Pay only the minimum amount due (5% of the bill amount subject to a minimum of Rs 100) and the balance can be carried forward to subsequent statements.
  • Pay any amount ranging from the minimum amount due to the total amount due.
Should you opt for any of the last two payment options, then the amount due is carried forward to the next billing period. This is referred to as the Revolving Credit Facility.

More on Credit card application - must read article

When do I start paying interest on new purchases if I am already revolving credit? If you are revolving your credit, fresh purchases attract interest from their date of purchase.

What is the Balance Transfer facility? Worried about the outstandings on your Other Bank Credit Cards? Are the interest rates bothering you all the time? The Balance Transfer facility allows you to transfer your outstanding from your exisitng Bank Credit Cards to a new Bank Credit Card at interest rates as low as 0%.

Various attractive schemes like the 0% Balance Transfer offer and the Life Time Balance Transfer offer, along with the zero documentation and crisp draft delivery are offered by some of the banks.

Will fresh purchases also attract interest if I use the balance transfer facility?
Your fresh purchases get the normal credit period for the first month. However, if at the end of the first billing cycle, your total amount due (including balance transfer) is not reduced to zero, your fresh purchases attract interest from the day of purchase.

Are there any interest charges? If you send a payment for the Total Amount Due before the "Payment Due Date" no interest charges are applicable. Thus you can enjoy interest-free credit from the date of purchase to the date on which the payment is due. This can be as high as 50 days.

However, for certain transactions like cash withdrawals and balance transfers, interest charges would be applicable from the date of transaction till date of payment.

If you send a payment for the "Minimum Amount Due" or pay any part amount less than the "Total Amount Due", interest charges are applied on the outstanding amount and on any fresh charges that you incur subsequently.

If there are some unpaid "Minimum Amounts Due" of previous statements, then these will also be added on to the "Minimum Amount Due" of your current statement.

If you have for some reason exceeded your credit limit then the amount by which you have exceeded the credit limit will also be added to the "Minimum Amount Due".

When will the interest charge stop?
If all outstanding charges are paid at any point of time, the interest charges will cease to apply immediately.

How are interest rates calculated on ICICI Bank Credit Card?
Interest charges are applicable only if the part payment facility (revolver facility) is chosen. It is governed by a rate of interest. The interest accrual is on a daily outstanding balance. The monthly application of interest happens on the statement date.

An Example of interest calculation:
Taking an example where the customer has all retail transaction – no cash withdrawals).

  • As the customer has made a part payment, interest is charged on transactions in the previous month from the respective transaction date up to the statement date.Then on TAD (total amount due) from the statement date up to the part payment date.

  • Then on the balance amount (after deducting payment from TAD) from the part payment date up to the next statement date.

  • And if there are any fresh purchases interest is charged on the same from respective transaction date up to statement date.
*Please note if the customer makes a part payment he does not enjoy interest free days on fresh purchases.
*Formula: Principal amount*rate of interest*no of days.
Statement of Mr. XYZ
Credit Card Services
MAD-Minimum amount due
TAD-Total amount due
The interest of Rs.40.52 has been calculated as below:

  • The total outstanding for the month of Aug was Rs.700 against which the Mr. Ramesh Kumar has made a part payment of Rs.600, thus interest is charged.

  • On transaction dated 15-July-02 (Rs 600) from transaction date up to Statement date 01.08.2002.

  • Then on TAD i.e Rs.700 from statement date 01.08.2002 up to part payment date 20-08.2002.

  • Then on balance 100 (700-600) from part payment date 20.08.2002 up to next statement date 01.09.2002.

  • Then on the fresh purchases from 03-08.2002 up to 01.09.2002.
Calculation Part:

  • 600*2.95%*18/30 days=Rs.10.62

  • 100*2.95%*3/30 days =Rs.0.30

  • 700*2.95%*20/30 days=Rs.13.77

  • 100*2.95%*11/30 days =Rs.1.08

  • 500*2.95%*28/30 days =Rs.14.75

  • Total =(10.62+0.30+13.77+1.08+14.75)=Rs.40.52

Credit Card Finance Charges of some Indian Banks



Just take a look at the list of finance charges of top card issuers such as ICICI Bank, SBI, HDFC Bank, Citibank or Standard Chartered Bank. The interest on extended credit and cash advances ranges from over 12 per cent an annum to 49 per cent, depending on the type of card and the issuing bank.

Most banks say there is no direct link between the cost of funds and the rate of interest they charge on the card. Credit cards outstanding are unsecured loans and interest rates are typically higher for such loans. For select customers, these banks do offer lower interest rates of up to 2.49 per cent per month.

As there is no guarantee for payment, the attitude has been to recover as much as possible through high rates to get back the principal amount. The high rates, thus, cushion defaults besides keeping a normal card-holder serious about repayment.

back to Credit Card Finance Charges

Credit Card Finance Charges ..methods of Calculation


Interest rates and the method by which finance charges are calculated vary from one credit card company to another. Fortunately, they must by law disclose the interest rate that they charge as well as the method which they use to calculate the charges that are added to your account.

Generally speaking, credit card companies charge relatively high rates of interest on unpaid balances. Some calculate interest with a fixed rate that rarely changes. Others charge variable interest rates on their balances, usually equal to the prime rate (the interest rate that commercial banks charge their most creditworthy borrowers) plus 2 to 7 percent, depending on the policy of the particular financial institution.

Many credit card companies allow a grace period of twenty to twenty-five days beyond the billing date, during which time you can avoid interest charges by paying the balance of your account in full. A number of companies, however, are moving away from this standard, giving smaller grace periods or none at all (which means that interest charges begin to accrue on your purchases as soon as they post to your account).

Finance charges are calculated by applying a periodic interest rate to the outstanding balance of your account. Credit card companies use several methods to determine the balance in an account that’s subject to interest charges. The periodic rate is calculated by dividing the annual percentage rate (APR) by the number of billing periods in a year, generally twelve. An APR of 36% would, therefore, convert to a period rate of 3% (36 divided by 12 = 3) per billing period when finance charges are calculated monthly. The periodic interest rate is then multiplied by the balance to determine the dollar amount of the finance charge.

If your credit card has a grace period and you normally pay your balance in full and on time every month, you normally will not incur any finance charges at all. However, if you regularly carry a balance on your card, the method that’s used to calculate that balance is crucial because it plays a large part in determining how much interest you’ll have to pay. Be aware of how interest charges are calculated on your accounts. The most common methods used are listed here:

  • Adjusted balance - In this method the balance at the beginning of the billing cycle is adjusted downward for payments made during the cycle, but the balance is not adjusted upward for purchases made during the same cycle. Payment date is irrelevant as long as it’s posted during the cycle. The resulting balance after calculations are completed is multiplied by the periodic interest rate to determine the finance charge for that billing cycle. This is the most favorable method, since it results in the lowest finance charge.
  • Average daily balance - The balances in your account during each day of the billing cycle are added together, and the sum is divided by the number of days in the cycle. Payments made during the cycle are subtracted from the amount you owe; new purchases may or may not be included in the calculation, but usually are.
  • Two-cycle average daily balance - The balances in your account during each day of the last two billing cycles are added together, with the sum being divided by the number of days in the two cycles. The remaining calculations are similar to the average daily balance.
  • Previous balance - The periodic interest rate is applied to the billing cycle beginning balance; no payments or purchases made during the month are included in the calculation.
  • Ending balance - The periodic interest rate is applied to the billing cycle ending balance. The timing of payments and new purchases is irrelevant since only the cycle’s closing balance is used in the calculation.

Credit Card Rewards.. are no more rewarding


Even as credit card companies rush to raise rates and fees before a reform law takes effect in February, they are moving to reduce one thing
-- rewards.

Card issuers struggling with huge credit losses are making it more expensive and less attractive to redeem rewards. And it could get worse ahead of possible legislation to reduce so-called interchange rates, the fees banks charge to merchants.

Issuers use the proceeds from the fees to finance their rewards, so any haircut in those charges would trim loyalty programs, analysts said. For customers, that means having to use their cards more often to earn the points they need to fly somewhere, or get cash back.

"To the extent that interchange is cut, you will see a pretty lineal impact on rewards," said Scott Valentin, an analyst at FBR Capital Markets. "You could see rewards being 10 or 15 percent more expensive for consumers."

The discussion in Congress promises to be long and slow as retailers fight to cut costs, while card companies try to boost revenue as loan losses soar.

Last year, interchange fees rose 14 percent to about $48 billion, ranging from 1.6 percent to more than 2 percent of total purchases.

"You either cut rewards or raise fees, because you have to have a credit card industry that is viable and generates a reasonable return," said Morningstar Inc analyst Michael Kon.

Credit card companies -- from American Express Co to JPMorgan Chase & Co and to Citigroup Inc -- enjoyed hefty profits in recent years due to an explosion in credit, but they are now losing billions as debt-burdened Americans lose jobs and default on loan payments.

Analysts even estimate the industry will not make money until 2011.

Earlier this year, Citigroup modified its "Thank You" rewards program to require many more points to be redeemed for domestic flights.

JPMorgan, meanwhile, has limited the spending categories from which customers receive cash back on Chase Freedom cards.

Such steps could intensify in coming months.

"If you have a 25,000 reward points for an airline ticket, it might go to 35,000 or 40,000," Valentin said.

Bill Hardekopf, chief executive of Lowcards.com, a credit- card comparison website, also said that, even if reward targets do not change, customers might have problems redeeming points.

"Even though you may be getting the rewards, it may be harder to redeem the rewards," he said.

Credit Card Balance Transfer - Few Tips



Credit card bills, when rising too fast, need constant monitoring. Any delay in the repayment can result in a serious financial hit because of the high interest cost and other charges that are levied. At the same time, credit card companies continuously give offers to lure new customers from their existing bank. One such offer is the balance transfer facility. Here, a person is allowed to shift the outstanding amount on one credit card to another.


The additional incentive, most times, is that the transferred amount is not liable for any interest charge for a specific period or has a lower interest rate for a specific period of time. When faced with such offers, the question before cardholders is whether to accept it or not? There are a few situations when it makes sense to make this important switch.


For starters, a common grouse is dissatisfaction with the existing bank because of lack of proper facilities and services. The most common reason is the high interest rate being charged by the bank on the credit card outstanding. Also, service-related issues like non-receipt of bills on time, incorrect billing or inconvenient payment dates are common issues. In such a situation, the individual would be better-off, if they change the bank and their credit card by opting for balance transfer.


Then, there could be a situation where the individual is unable to service the loan. There are two types of situations that could lead to this. One is a temporary situation where the immediate cash flow of the person has been adversely impacted so they might have some problem in paying-off the accumulated debt for a few months. The other situation is when the debt has become too exorbitant, making it almost impossible to service it, at least in the short run.


In such a scenario, undertaking the process of balance transfer will ensure that the immediate pressure eases-off for some time. However, postponing the repayment just to buy time will not help.


Another reason why a person could opt for a balance transfer is when any special offers are made to them. For instance, there could a situation where a bank offers a long interest-free period like, six months to one year. Such a situation will give a fairly good period for the person to enjoy interest-free credit and hence, it might be a good option. Of course, there are other conditions like higher limit, lower rates of interest and convenient payment dates that make things attractive for a cardholder to move to another bank.


A word of caution though in some banks, the rate of interest may be zero in the initial months and they might be higher than your existing lender. In such cases, remember that the interim relief is just an eye wash. If you are not confident of the repayment abilities, then stay away from such offers.


Also, bring down your balance in that interest-free period drastically so that when the higher interest rate kicks in, the finances are not so badly impacted. Most importantly, remember that moving to another card saves you from the interest rate burden, but only temporarily. Use this window of opportunity to reduce the loan burden and do not start splurging, once you have been able to bring down your outstanding.

Global Credit Card by PNB


India's second largest public sector lender, Punjab National Bank (PNB) has launched a global credit card. The international credit card of the bank has been launched in collaboration with VISA.

The card was launched on Friday, February 6th by the Deputy Chairman of the Planning Commission Montek Singh Ahluwalia. PNB mentions that this card would be acceptable in more than 29 million merchant establishments and 1 million ATMs across the world. Moreover it will also be accepted at a host of online shopping sites.

Dr. Ahluwalia said that the PNB card will widen the customer service network. It comes with a range of features like free credit period of up to 50 days, no annual fee and attractive reward points. It is a fully loaded photo credit card that will also enable the facility of SMS alerts to all its customers in case of e-commerce and high value transactions.

PNB Chairman K C Chakrabarty informed that, "To start with we are launching two varieties of credit cards - Global Gold and Global Classic, which will meet the needs of its customers and will cater to the requirement of different income groups."
He said that earlier in November, the bank had done a soft launch but with the commercial launch this card will be available across 1,200 PNB branches across the country.
The finance charges and cash advance charges attached to the card are one of the most competitive in the industry.
Besides, the bank had also announced completion of 100 percent core banking implementation at all its branches and extension counters. This will be done through the Finacle universal banking solution from Infosys Technologies.
PNB had declared 2008-09 as a financial inclusion year and therefore has taken moves to expand its product portfolio in order to further add to the customer convenience.

Compare Credit Cards - The Right way part-1


Comparing various credit card offers before deciding to apply for one, is a very good habit and goes a long way in saving your hard earned money and maintaining a good relationship with the credit card provider. A credit card consumer is often confused about the factors he should take into consideration while comparing credit cards. While some cards look exactly the same, while some sound too good to be true, picking the card to suit you is the most crucial factor. Here are all such important factors along with the analysis on how they should be looked upon while doing a credit card comparison.

Interest Rates

Interest rates are one of the most important factor of a credit card and should never be overlooked. Credit card charges at least three different types of revolving credit rates or interest rates as they are more popularly called. The regular interest rate is charged by credit card issuers on regular purchases made with the credit card. Sometimes, credit card issuers give a 0% Introductory offer on their interest rates, for a certain duration like 0% Intro Interest for 6months to attract new customers. As soon as this introductory rate period is over the regular interest rate sets in. If a credit card holder doesn't default and make late payments the regular Interest Rate is what he should be most concerned with. Other things being equal, a credit card with low regular APR is definitely the better choice. Some people always make sure that they pay their credit card at the end of the month - in that case, you can worry less about the interest rate but a lower interest rate is any day a better choice.

Annual Fee
Some credit card companies charge an annual fee for using their credit cards and associated services. Starting from Rs..500 this annual fees can go up to thousands per annum depending on the status of credit card. Regular, classic and silver credit cards have low or no annual fees as compared to gold, titanium, platinum or signature credit cards. Credit cards with annual fees increase the total ownership cost of the credit card hence as a money saving option, the credit card with a 0 annual fee offer is a good one, if it scores equal on other parameters. Also, credit card companies give options like a one time fee to replace the annual fee or waive off the annual fee for the first year. Always ask for these waivers from the issuer.

Credit Limit
The credit limit is the maximum amount of money one can spend on his credit card. The higher the credit limit the more purchasing power it brings for a credit card holder. Credit limit given to a credit card holder depends on his repayment capacity and the status of credit card which he is applying for. Generally signature, platinum, titanium and gold credit cards have higher credit limits than silver, classic and regular credit cards. All other factors being same one should go for a credit card which gives a higher credit limit. Also you can get your credit card limit increased after a few months of usage by calling the bank.

Finance Charges
Credit card companies charge various fees, penalties, and charges which are clubbed together in a category called finance charges. These charges increase the cost of credit card ownership. Care should be taken to get complete details about the Credit card finance charges and then a judicious comparison should be made so as to arrive on a credit card which pinches least in terms of finance charges. The lower the finance charges the better it will be for the credit card holder.

Grace Period
Grace period is the time from the end of a credit card billing cycle, in which a credit card holder can pay his monthly outstanding balances in full without attracting any interest on it. Grace period allows you more time to pay your monthly credit card bills. Credit card companies offer grace period from 20 days to 50 days or more. The credit card with a longer grace periods are good provided they are competitive in other comparison areas.

Balance transfer
Credit card balance transfers are a good way to save money on outstanding balance interest rates. Transfering a balance from a high interest rate credit card to another credit card will yield benefits only when the credit card is having a balance transfer interest rate lower than the regular interest of the pervious credit card. The ideal situation is to have a balance transfer interest of 0%. Secondly, this balance transfer period should be relatively long. For example a credit card with 0% balance transfer for 12 months is definitely better with a credit card with 0% balance transfer interest for 6 months, as it brings an additional 6 months of interest free period on balance transfer.

back to Credit Card Help

Credit Card Cash Vs Personel Loan


Personal loans from banks in India come in various flavours suiting to almost every imaginable need. Ease of availability, minimal documentation and even doorstep service has become the hallmark of personal loans from banks and financial institutions in India. But are they cheap? Certainly not! Personal loan rates are not equal for everyone; depending on an individual's profile, banks can charge anywhere from 12% to even 30% or more as interest rates on their personal loans. Coupled with the various fees charged on such loans, personal loans are quite a costly solution to personal finance problems.

Mistakenly or otherwise, many people are willing to take cash advances from their credit cards and use them for any personal finance emergency. This practice may sound convenient since all a person has to do is to swipe his credit card and get ready cash, but it has its own drawbacks, which can cause a great harm to the financial health of any individual.

Why do people take cash advance from credit card instead of a personal loan? No enquiries, no documentation, no running to the banks and no waiting for the cash could be the answer. Yes, personal loan requires a procedure, which could take anywhere between 24-48 hours for approval, besides this the banks do look for income requirements, employment eligibility, eligibility in terms of age and residence, a suitable guarantee (if applicable) before granting any personal loan, but when it comes to getting cash for any emergency, personal loans are far better than cash advances from credit cards. The reasons listed below will certainly open your eyes to the harsh reality that sets in once you have taken a cash advance with your credit card, instead of a personal loan.

Interest rates:
Personal loan interest rates vary from 12% to 30% depending on your credit worthiness as decided by the banks, but the cash advance from credit cards will be charged an interest rate upward of 35% in every case, and in some case it can go as high as 50%. This makes it a very high interest rate loan.

Fees and other costs:
Banks charge processing fees, administrative charges etc. while giving a personal loan. If you look very creditworthy to the bank and are willing to negotiate and compare offers from different banks, these fees can be waived. However, in case of a cash advance there is a non-refundable and compulsory cash advance fees with every such transaction. This fees can vary from 3%-5% of the total cash withdrawn, and when this fees has no upper limits things can become very costly. This cash advance fees has a certain minimum value as well, so even if you withdraw a single Rupee, this minimum cash advance fees will apply. The processing fees and other charges associated with a personal loan will seem meager when compared with this cash advance fees.

Interest rate through the repayment period
The interest rates charged on personal loan remains the same throughout the repayment period if you have opted for a fixed rate or it can vary little bit if floating rate was chosen. On the other hand credit card companies apply any repayments to balances with low interest first and so on. So, if you regularly use your credit card and repay fixed amounts, credit card companies will use it to offset your regular balances first and chances are great that your cash advance will be repaid only after your repayments has covered other outstanding balances. This will cause your cash advance to earn a high interest rates for the credit card company. In addition to it if for any reason you miss your repayments with the credit cards, penalty interest rates and late payment fees will increase your burden.

Cash advances from credit card, can be quite disastrous and are not a replacement for personal loans. However, if some circumstances compel you to take cash advance, it will be better that you repay your entire outstanding amount with the very next monthly bill.

How to lodge Credit Card Complaint



India's banking ombudsmen received as many as 3,087 credit card-related complaints against foreign banks and 7,020 such charges against Indian banks in the financial year 2007-08.
The number of credit card-related complaints against foreign banks and Indian banks stood at 2,187 and 5,501, respectively, during the previous year, according to Finance Minister P Chidambaram.
The finance minister said in Rajya Sabha recently that the Reserve Bank of India had undertaken a study on the credit operations of banks, which also included issue of unsolicited calls.

*Credit Card Goof-ups by Banks


In the wake of the global economic crisis, it is important to note that banks in India are not very stringent in terms of assessing the credit worthiness of people before doling out plastic money. The credit card outstanding dues with all banks amounted to Rs 26,596 crore (Rs 265.96 billion) as on May 13, 2008.


It's only when defaults start rising that banks sit up and take notice. Many a times, a card may be misused by someone else taking the 'defaulter' by surprise. Despite the RBI's strict guidelines on issuance of credit cards, the problem persists and complaints continue to pile up against banks.


The central bank guidelines provide that any loss arising out of misuse of such unsolicited cards will be the responsibility of the card issuing bank only and the person in whose name the card has been issued cannot be held responsible for the same, Chidambaram said in the Rajya Sabha.


He added that an RBI circular issued earlier advised banks that unsolicited credit cards should not be issued.


"In case an unsolicited credit card is issued and activated without the consent of the recipient and the latter is billed for the same, the card issuing bank shall not only reserve the charges forthwith, but also pay a penalty without demur to the recipient amounting to twice the value of the charges reversed," the RBI circular stated.


The International Consumer Rights Protection Council states that ICICI Bank issued a credit card to a person who passed away 12 years ago. This card was misused and the statement was sent to the person's son for payment of Rs 36,000.


Recently, after a family of four committed suicide in Mumbai, it was found that two members of the family had 72 credit cards! How did they manage to secure so many cards? Who will pay up in cases like this?


The number of complaints received by the banking ombudsman offices has constantly increased, with more than a three-fold increase in 2005-06 from the previous year after the Banking Ombudsman Scheme 2006 was notified.


The increase was also observed in the year 2006-07 with a 22 per cent rise over the year 2005-06, said the Reserve Bank of India's annual report on banking ombudsman.




In 2006-2007, SBI Cards topped the list of complaints from credit card-holders, with the banking ombudsman receiving 2,654 complaints against it. There were 1,451 complaints against ICICI Bank.


In 2005-06, the ombudsman offices received 31,732 banking-related complaints. In 2006-07, the number of complaints received was 38,638.


The RBI had first introduced the Banking Ombudsman Scheme in 1995 to provide expeditious forum to customers resolving their complaints relating to banking services.


The complaints often related to deposit accounts, deficiency in servicing of loans and advances and delay in collection of cheques/bills.


In 2006-07, the largest share of complaints received were credit cards complaints, which accounted for 20 per cent. Among the complaints received, there were 7,688 credit card-related complaints and complaints on deposit accounts stood at 5,803.


The non-issue of credit cards, issue of unsolicited cards, non-despatch of account statements on time, levy of excessive service charges, levy of late fees despite payments being done on time are some of the common complaints.


Many people also face the problem of banks refusing to cancel credit cards, freezing of cards without informing the cardholder and harassment by recovery officers.


Here's how can you get your banking-related problems solved...
The RBI states that in the case of any banking-related complaint, the customer has to first try to get a solution from the bank. He can file a complaint before the Banking Ombudsman if a reply is not received from the bank within one month of the bank receiving his complaint. He can also move the Banking Ombudsman if the bank rejects the complaint or if he is not satisfied with the reply given to him by the bank.


The complainant can file his/her complaint in any form, including online. You can file your complaint onlinehttps://secweb.rbi.org.in/BO/compltindex.


The customers can also appeal to the Reserve Bank of India against the awards given by the Banking Ombudsman



back to Credit Card Complaint

5 sneaky credit card tricks -- and how to beat the bank


We're not talking Three-Card Monte, Jumping Ace or Lost Kings here. No false shuffles, double lifts, swing cuts, pinky breaks or other classic sleights-of-hand.

We're talking credit card tricks. The expensive kind, in which over-limit fees, residual interest, default APRs and other surprises suddenly appear as if by magic on your credit card statement.
No, your credit card company isn't exactly dealing off the bottom of the deck. In each instance, they are within their rights to take your money, thanks to the often inscrutable terms of your cardholder agreement. But just like Three-Card Monte, these tricks can clean out your wallet faster than you can pick a card, any card.

In the meantime, keep your eye on your statement, your hand on your wallet and watch out for these five sneaky credit card tricks.

1. The closing date mind crunch
Cardholder Laxmi Ahuja thought she was doing the right thing when she switched from paper to paperless billing on her 0 percent APR card. When she didn't receive an e-mail notice of payment due around her customary statement date, she chalked it up to a transition glitch and made her normal payment at the usual time of the month.

The following month, her online statement showed that a late fee and interest had not only bumped her balance up but shot her 0 percent introductory APR up to 11.24 percent.
To Laxmi's surprise, it turns out the card company had changed her closing date to later in the month. "Apparently my payment was posted one day before the new billing cycle began, so I ended up making two payments in one billing cycle and none in the next," Laxmi says.

Columnist Liz Pulliam Weston, author of "Easy Money," sees this happen frequently to folks who try to buff their credit score by paying off a chunk of credit card debt a month before they apply for a major loan.

"The way the credit card computer systems are set up, they are only looking for payments between the statement closing date and the due date," she explains. "So if you paid early and failed to make a second payment in that little window, then you're counted as late."

In other words, early birds get the shaft. Laxmi admits she's one of the lucky ones because she didn't have other outstanding card balances whose rates may have similarly been bumped due to a highly controversial practice known as "universal default."

After repeated, lengthy phone calls, Laxmi convinced her card company to drop the late fee and restore her 0 percent APR, "but they didn't take the interest off. I just gave up and paid it". The Laxmis have since sworn off credit cards for good.

Solution?
"Pay off the card," says Laxmi. "That and persist. If you're thinking about going to paperless billing, really stay on top of it, and maybe even make a small extra payment in the middle of the cycle until you're sure when your billing cycle is."

2. The over-limit limbo
At the other end of your minimum payment is the credit limit on your card. What happens to those Icarus-like cardholders whose spending flies above their credit limit? They get burned by an over-the-limit fee, but keeps recurring every cycle that they remain out in the blue. It's the credit card fee that keeps on taking.

There are numerous ways to accidentally soar over your limit. You can charge over it, of course. A stray automatic payment for an annual or semi-annual insurance bill could do it. If you're close enough already, an annual fee or even additional interest on purchases could exceed the ceiling.
Some card companies also use this clever trick: They suddenly lower your limit below your balance and then ding you with an over-limit fee.

The practice runs counter to what those credit card TV ads would have you believe. "Everybody has seen the commercial where the guy is taking his boss out to dinner and his card gets turned down,". "Well, typically, they won't turn you down because they can charge you that fee. The time you get declined is when you've really screwed up and it has gone to collections. You can wind up paying these fees to infinity."

Solution?
Using online personal finance programs such as Wasabi, Mint or Quicken to monitor closely your available credit.

Flying a little lower financially may be your best option, however. "Try to stay under half your limit,". "It helps avoid the problem, it's better for your credit score and it also leaves some reserve if you have to get your car fixed."

3. Toad in the hole
Credit card companies survive on the simple notion that, left unchecked, a good number of us will choose to remain indebted to them ad infinitum rather than curb our spending. They prefer us to be toads in the hole, jumping in but never actually climbing out.

Toward this end, some card issuers limit the number of payments you can make each month to one or two.

"This really upsets some folks because they get paid weekly, they want to pay their credit card bill every week, and some are being restricted from doing so,". "If you're talking little payments, the company may not want to deal with them. It's not in their best interest to help you pay your debt anyway."

Similarly, as we've seen, most card issuers won't allow you to pay your bill ahead. If you're heading off for a summer holiday, you'll still need to land your monthly payments within the payment window (between statement date and payment due date) or suffer for it. And that window has recently been shrinking from 22 days to 20 days on some cards, further tightening the screws.

"You're talking about prepaying, you're not talking about any kind of favor,". "I think it's a policy issue that the issuers should be looking at, especially now because its really important to not miss a minimum payment because the consequences can be so drastic."

Solution?
"Automated payments that pay your minimum every month is the best way to go about that,". "Set it up through your credit card because they're the ones who know the minimums. If you don't do it that way, you can just look at the balance you typically carry, figure out what your average minimum payment is, double or triple that and make that your automatic payment."

4. The ghost account
Want to try something really scary? Close a credit card account without looking at the final statement. The small balance left behind -- often a dab of interest or occasionally a fee for making your final payment by phone -- can grow to a monster in no time once the domino effect of late fees, default APR and interest get rolling.

The most common ghost in a closed account is residual interest; that is, interest that was generated between the time the bill was issued and your payment was received. It can be darn hard to see, but it will haunt you if you ignore it.

"It's very confusing, when you look at your online statement in particular, to figure out how much you actually owe,". "The statement balance will be one thing and the actual balance will be something different. How do I get to zero is really the question that should be easier for the consumer to answer."

Solution?
"The best way to avoid residual interest/finance charges is to make sure the balance is paid in full,". "Do not stop making payments after the account is canceled. Payments must continue to be made by the payment due date each month until the balance is paid in full."

Also, to protect your credit score, be sure to request a letter from your card company confirming that the account was closed at your request, not theirs.

Added this tip: "Hang onto that last statement so you can prove you paid it off."

5. Revenge of the sock puppet
There is so much confusion over the impact that closing a credit card will have on one's credit score that some cardholders simply choose to "sock-drawer" their unused cards -- that is, they tuck them in the back of their sock drawer and forget them.

"It's very hard to give any general rules of thumb because it depends in part on how many cards you already have,". "If you have too many cards, closing a non-used one can help you. But if your other cards are maxed out or close to maxed out, closing a non-used card will up your utilization rate, making it look like you're using more of your available credit, and that's going to hurt your credit score."

The downside to "sock-drawering" is its potential for identity theft. If someone steals or clones your card and has its statements sent to them, they could quickly run it up without your knowledge.

Although "sock-drawering" is one card trick we usually play on ourselves, Card companies are increasingly getting in on this game.

"In this environment where companies are very concerned about profits, they are much more willing to shut down an unused account than they have been in the past,". "I just had one shut down from underneath me that I had for over 10 years; I never used it anymore and boom, they closed it. It didn't really hurt my credit score, but if you had a marginal score you were trying to improve, that could really hurt."

Solution?
"If you have too many cards and your credit score is good, you can close some of your more recent cards,". "Do it slowly over time. You want to keep your oldest and your highest limit cards active. Charge something small to these accounts, such as newspaper or magazine subscriptions, and have it paid automatically. That will keep them active so they're still showing on your credit report and are less likely to be closed."

Credit Card Basics


1. What is a Credit Card ?
A credit card often referred to as plastic money, is a card, which is handy to carry and use for shopping or buying goods and services. You use your card to BUY a pair of shoes. You now owe the credit card company the amount paid at shoe store which will be billed to you, at a regular time interval, usually 30 days. More detaisl available here.

2.How is Credit Card different from a Debit card ?
A debit card is authorized only if their are sufficient funds in the account. While on credit card it depends on the cerdit line the issuing company has provided you. The basic difference is in debit card, you pay your own money and in acse of credit card, the issuing company pays for you to whom you have to pay later.

3.What’s the difference between secured credit cards and unsecured credit cards? Secured credit cards are usually given to those with bad or no credit history. A deposit is made, say Rs5000, which gives the customer Rs500o limit. The customer isn’t allowed to spend more than the amount of the deposit. As the deposit decreases, so does the amount the customer is allowed to “charge”. That’s why these cards are sometimes called prepaid credit cards, or bad credit credit cards(In Western countries, every individual has a credit history, will come to India soon. A person with bad credit history is known to have "bad cerdit") An unsecured credit card is granted to those with a good credit record, because they have a history of paying their bills on time.

4. How are my credit card finance charges calculated?
This is something you need to check out before you apply for a credit card. There are three basic ways finance charges are calculated, and they range from favoring you to favoring them. That’s why you need to know what method they use.


The first method is the Adjusted Balance method, where the balance on your previous statement is added to any charges. Then any payments you’ve made are subtracted, and the result is multiplied by the interest rate. This method is the most favorable for you.


The second method works out fairly even. It’s called the Average Daily Balance method, with charges and payments being added and subtracted as they occur. Then, at the end of the statement period, these charges are averaged, with that average being multiplied by the interest rate.


The other method, which will cost you the most, is called the Previous Balance method. The balance on the previous statement is first multiplied by the interest rate, then your charges and payments are calculated. With this method, in effect, you’re paying interest on the same amount twice.

5.My credit card has been stolen – what should I do?
Stealing credit cards is a huge business these days. Credit card fraud is at an all-time high, with identity theft at the source of most stolen credit cards. The first thing you need to do when you discover you don’t have your card is call your credit card company. They’ll immediately cancel your card so no one else can use it. (Always keep the number to call your credit card company in a safe place)


If you’ve acted quickly, there probably won’t be any changes on it. But if it’s taken a while to realize your credit card is gone, then your identity may have already been stolen, with the criminal making charges in your name.

6. Am I liable to pay for charges not authorized by me because of stolen credit cards ?
This is a tricky question. Some cards put your liabaility at Rs500. Most others don't. They hold you accountable for charges made by others. This is only seen in India. In the US, if you call the company and tell them that your card is stolen, then you have no liablity on fraudalent charges. However, in India, our own financial institutions make their own customers scapegoats and haress them. I strongly object to these practices by Indian banks/FIs along with VISA, MasterCard & AMEX.

7. What’s a balance transfer?
A balance transfer is used as an advertising tool by credit card companies. To persuade you to use their credit card, they’ll offer to pay off any existing cards you have, and add the balance to a new card with their company.


Visa, MasterCard, and American Express, the big three of credit card companies, are constantly competing for your business by offering balance transfers at reduced interest rates.

8.What are pre-approved credit cards?
This is another method credit card companies use to get your business. They get a list from a CRA (credit reporting agency), or employers or Luxury car woners, of people who have good credit records and favorable payment histories(Mobile Bills, Club Memberships etc).
These people have a history of paying their debts, so they become prime targets for pre-approved credit card offers. In effect, that’s exactly what the credit card company’s done – they know you’ll pay, so they’ve already approved your application. And to further entice you, they’ll usually offer you a low interest credit card. But watch that interest rate – it could go back up within a short period of time!

9.Do credit cards have hidden costs?
Generally, credit cards don’t have hidden costs. What they do have is extra charges, such as application fees, annual fees or late fees. Although these fees aren’t hidden, you need to read the entire “Terms & Conditions” that comes with your credit card – all the fine print – to be aware of these charges.

10. Can I get a credit card if I’m under 18?
You can’t legally have a credit card in your name if you’re under 18, but there are other ways to get one. You can get a prepaid credit card, or a secured credit card. Or you can get a parent or legal guardian to get a credit card on their account, with your name on it. That’s a great way to start building a good credit record.

If you’re a student, 18 or over, you can get a student credit card. That’s also a good way to start working towards establishing a positive financial picture.