Credit Card Penetration - Citywise


We have data on credit card penetration in Indian household segregated by cities. Residents of Coimbatore, Jaipur, Chennai, Delhi and Nagpur are the top 5 credit card holding households in India. Here is the complete list of Credit Card penetration (% of households)
  • Coimbatore - 12.5%
  • Jaipur - 12%
  • Chennai - 11.7%
  • Delhi - 11.6%
  • Nagpur - 11%
  • Mumbai - 9%
  • Bangalore - 9%
  • Surat - 8%
  • Ahmedabad - 7.7%
  • Pune - 7.6%
  • Faridabad, Kolkata, Chandigrah - 7.5%
  • Kanpur - 7%
  • Amritsar - 5.4%
  • Ludhiana - 5%

What can you do with this data ? This is helpful if you are a retailer / marketing person testing new water - say some promotions for credit card holders etc. This data will come in handy as you will get to know how many actually own the card and should you go for it or not.

Insurance from Credit Cards

Some premium credit cards in India automatically come with various types of Insurance.For instance, HSBC Credit Cards in India cover Platinum Card holders with an insurance cover of upto Rs 1 cr if the card holder deceases in Air accident. While the same comes down to Rs10 lakh for accident by road or rail.

Getting the most from your credit cards involves four main steps:

There are some companies offering Insurance with "death due to any cause" clause. This covers the recent events like Mumbai 26/11. The Indian Insurance Regulator - IRDA has advised all credit card companies to honour the claims if they have published the above mentioned clause in the terms & conditions.

Citibank launches card protection plan

Some credit card companies offer special personal accident insurance at a small premium and is usually upto Rs 2 lakh for classic card holders and Rs 4 lakh for Gold card holders. One of the problems with crdit card companies in India is, they change the terms and conditions too often and fail to communicate to the customer leading to disputes.

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More Credit card bills get Loan Lifeline


Banks are increasingly allowing borrowers to convert credit card dues into personal loans in a bid to stave off defaults triggered by inflation and rising rates. All leading banks are offering investors an option to pay for purchases in installments. While some are being proactive, others are offering them as part of a restructuring package after classifying the customer as delinquent.

According to the Reserve Bank of India (RBI), credit card transactions amounted to over Rs 60,000 crore between May 2007 and May 2008. RBI data also show that around 20% of card transactions were rolled over, resulting in Rs 12,000 crore of credit card receivables, which are classified as loans by banks. In the previous year, the amount classified as loans was less than 10% of credit card transactions. Rising interest rates and prices are eating into the disposable income of borrowers, increasing the chances of default.

Dues under a credit card after the initial interest-free period attract interest rates of over 18-38%. As against this, personal loans are available at rates starting from 14%. Although this facility of allowing cardholders to pay for purchases in instalments has been available for some time, banks have recently started becoming more proactive. In some cases, banks suggest it as soon as a customer makes a large transaction. Other banks make this offer when a customer fails to make a large payment. At present, SBI Cards offer the EMI scheme on transactions of more than Rs 2,500.

Banks start monitoring customers who have not been consistent with their payments. “We have an idea about customers’ spending patterns through the transaction monitoring alert system. If a customer spends an average of Rs 8,000 on his credit card every month and suddenly we witness a transaction of Rs 50,000 billed in his name, we call the customer. We inform the customer that he/she has an option to convert it into EMIs, which could weigh lesser on his pocket,” said ICICI Bank head, cards group, Sachin Khandelwal.

If a customer planning to buy an appliance for Rs 20,000 ends up spending Rs 40,000 on a higher-end product, we offer these options to customers at the store itself, Mr Khandelwal added.
Cards have also replaced the traditional way of consumer durable financing through dealerships, which turned out to be costly.

Citibank offers the conversion of the outstandings on cards into personal loans . However, these customers would still be reported to the credit bureau. “Customers who become delinquent are also offered special instalment programmes called ‘settlements,’ which ensure structured payments in a timely manner and reduce their overall credit burden. Once again, Citibank works directly with the customer to understand their overall debt and evaluates their cash flows to ensure that this personalised payment plan is affordable on a monthly basis throughout the tenor,” said Citibank business manager-cards Sandeep Bhalla.

He added that the bank cross-sells instalment loans to customers to meet their purchasing and payment needs through marketing efforts. “These are designed and delivered after having a conversation with the customer on his or her overall needs and ability to pay, based on monthly cash flows. This interaction determines the amount and tenor of the loan, such that a customer can manage the monthly payments to Citibank along with their other payment obligations. These promotions are offered through certain preferred vendors at points-of-purchase or upon request by customers post their purchase,” said Mr Bhalla.

Credit Information Bureau (India) to maintain fraud database


Credit Information Bureau (India) Ltd plans to develop a repository of financial frauds in order to help lenders become more prudent in the lending procedures.

Fraud reporting in the financial services industry is currently done to the Reserve Bank of India as a due-dilligence measure, while CIBIL's data can be used pro-actively by lenders.

"There will be a database of fraud instances and as someone is applying for credit, you can check that database and check if that person has been convicted of a fraud with another financial institution, to help prevent huge a loss,".

"Once you incur the loss, it'll be little bit late".

CIBIL currently maintains a database of 85 million individuals and plan to scale it upto 150-200 million as more banks share their credit data. "As of now, most data are urban-centric but its a good beginning,".

The company launched its commercial operations in April and a quick observation of the data indicated high leveraging among Indian individual borrowers.

What is your Credit Score?

shuffle your cards

Again in this case you have to spend a minimum of Rs 5,000 in the offer period. You can earn a maximum if 300 points, which can be redeemed in form of cash by calling the bank’s phonebanking number. Even ICICI Bank has announced an array of offers for its debit card holders. But the offers are limited to few stores depending upon which zone you belong to. All the concerned details are available on the bank’s website

Things to watch out for

Often banks advertise cash back offers on billboards, magazines or newspapers. But you should crosscheck if the same offer is available on the card you hold. If it’s applicable then what are its other terms and conditions are. If you read the HDFC Bank’s advertisement on bank’s brochure or on the website, it clearly states, the cash back offer is only valid on debit card transactions above Rs 1,000.

Secondly, maximum cash back is limited to Rs 250 per month. So even if your highest debit card spends is above Rs 5,000, you can get only the stipulated amount. The cash back will be credit at the end of the period i.e. December. Lastly this offer is not valid on cash withdrawals from ATMs through debit cards.

Banks kick off these cash back offers only in the festive season, which starts from October and goes on till December end. So always keep an eye on the validity of the offers before you loosen your purse strings.

Many banks offer this privilege to only selected card-holder categories. Similarly some banks offer cash back as an optional facility for customers. In such cases you have to call the phone banking or fill an online form to sign up for this offer.

One more thing to watch out would be if the offer applies at all outlets having point-of-sale terminals of different banks. Some banks insist the purchases should be made only where the card-issuing bank has installed such terminals. Similarly you should see if the offer is valid across all products categories.

Lastly, check the offer period, the minimum and maximum limits on which cash backs are available. Spending isn’t necessarily a bad thing if it could bring smiles to your near and dear ones. Ensure that the bunch of plastic that usually fills your wallet is smartly shuffled and used to cut your shopping bills this season.

back to Credit Card Help

Credit card woes take top slot in complaints register


Complaints about credit cards form a major part of the grievances received by banking ombudsmen in financial year 2008 (April-March), according to RBI’s annual report on ombudsman schemes.

RBI introduced the Banking Ombudsman Scheme in 1995 to provide an ‘expeditious’ and ‘inexpensive’ forum to bank customers for resolution of their complaints relating to banking services. The nature of grievances ranged from the issuance of unsolicited credit cards and unsolicited insurance policy to the recovery of premium charges and annual fees, despite the cards being offered for free, and from the issuance of loans over phone, disputes over wrong billing and settlement offers conveyed telephonically to non-settlement of insurance claims after the demise of the card holder.

A general feature of the customer complaints across the board was the problem in accessing credit card issuers and poor response from call centres. Further, the central bank report on ombudsmen scheme said the card issuers often attributed their mistakes in billing, accounting and reporting to technical snags. However, the report said on pursuing the complaints with card issuers, the charges debited were reversed in most cases without exception.


Misrepresentation and misleading information provided by direct sales agents as well as non-fulfillment of such oral promises made by these agents or bank officials at the time of marketing of products lead to a number of complaints. Complaints relating to failure on commitments made ranked second among those received at the offices of the banking ombudsmen.


The cases handled by ombudsmen reveal that bankers need to deal with customers in a more transparent manner, particularly in making them aware of the terms and conditions of the sanction and the specific connotation associated with them right at the beginning. Rationality in product pricing by banks and their dealing with default situations are other areas which require added focus, as complaints on these fronts continue to come to the ombudsmen, the report said.


During FY08, ombudsmen received 47,887 complaints against 38,638 received in FY07, a rise of 24%, and disposed of 89% of the total complaints (84% last year), with only 11% carried forward the next year.

Think before you swipe credit card for cash


What’s the worst thing to do with your credit card?
Use it to withdraw cash from the ATM, says a financial expert. In your monthly credit card statement, there is a mention of cash limit. That is the extent to which one could withdraw cash using a credit card. But the googly is the interest rates. It’s actually a very expensive proposition to withdraw cash as the interest rates on such withdrawals fall in the range of 40% on an annual basis.

Usually, the credit card company mentions the interest rate as a percentage per month which typically varies from 2.7-2.85% per month. And since this interest is compounded monthly, the effective annual rate of interest tends to be anywhere from 38 to 40% per annum.

Essentially, credit card companies charge the same interest rates for cash withdrawals made through credit cards and for rolling over credit card balances. But if one pays the entire amount on due date, one gets around 30-45 days of interest free credit. But what is important to know is that rule doesn’t apply in case of cash withdrawals; the credit card company levies the interest rate the moment you withdraw the cash.

Cash withdrawals can also attract an additional withdrawal fee. This charge falls in the range of 3-3.5% of the withdrawn amount. That will be added along with the interest rate to your bill. Therefore, unless you have emergency needs, do not withdraw cash on your credit card. The better option though is to go for a personal loan.

“You should look at this option as the last resort. If it’s a planned expenditure and you don’t have sufficient liquidity then a personal loan is be a viable option.”

Credit card cash withdrawals vs personal loan
Personal loan is a better option as the average interest rate on personal loans is between 15-20% per annum. The only handicap however, is that it takes around 7-10 working days for the banks to process personal loans.

For the uninitiated, every credit card statement has a billing date. For example, if your credit card payment is due on March 15 then the bill would have been dated around February 27. So if you purchase anything on February 28 or later, that payment would be due only on April 15.

So you get some time to cough up that money to pay off the dues. If you are unable to pay the outstanding amount, then the credit card company charges a month rate of 2.95% of the total amount. But this breather doesn’t exist on these cash withdrawals.

Is penny spent on your credit card penny earned?-II

Also, check that if the card company has this condition of “minimum monthly spend” to get enrolled in the cash back scheme. For example ICICI had this cash back offer, which had the stipulation of minimum transactions and amount (Rs 2,000) to be eligible for cash back.

Maximum advantage
Often there is a cap on the maximum cash back that you can avail. For example, HSBC had this cash back scheme, where the maximum cash back that you can get was Rs 1,000. So, if you had done say a transaction of Rs 2,000 in a month, even after fulfilling all the terms and conditions, you’ll still be getting only Rs 1,000 at the end of the month.

Debt trap
Sometimes the cash back offers can lead you to a debt trap. Consider this, a XYZ card has a scheme where the value of cash back increases if you don’t pay your statement-ending bill in full and carry the amount forward. Example: If you carry forward Rs 5,000 in the next billing cycle, you get a cash back of 2% but if you carry forward an amount above Rs 5,000 you’re entitled to get a cash back of 5%.

“On the face of it, this may appear as a true-value scheme but what your forgetting is the financial charges, which will accrue on the remaining balance and can be much higher than what you’ll get back,” warns Milind Rai, a certified financial planner.

Cash withdrawal
There are schemes which offer a cash back when you withdraw money on your credit card. However, this is not advisable as cash withdrawals on credit card incur a transaction fee and the interest on the amount withdrawn is calculated at a higher percentage.

Though credit card companies also have a rewards point system where you can earn rewards and redeem them, it’s cash back which attracts cardholders the most. “Customer prefers cash back offers to reward points as cash back ensures instant gratification. Another limitation is that the customer may not get the gift of his liking,” says Prasad.

So before you lap up the new cash back scheme to ensure optimal utilisation of your card, it’s necessary to have complete information about the benefits as well as the conditions attached with any such offer. After all it’s about your money, whether you earn to spend or spend to earn.

Is penny spent on your credit card penny earned? I

Traditional wisdom says “a penny saved is a penny earned.” But if you ask credit card companies, they will say “a penny spent is a penny earned.”

And this festive season, they’re gearing up to make this thought even more enticing. For those not clued in, 'cash back' is another right that comes along with cashless freedom.

Simply put, it means that of the total spent on your card, you’ll be returned a fixed percentage. But are these offers just another gimmick or have they really something in-store for you? Here is a brief insight on how to separate the chalk from the cheese and make the most out of the cash back offer on your credit card.

Today, all credit cards such as SBI, ICICI, HDFC, Standard Chartered and HSBC come out with a cash back offers either during the festive season or in their promotional schemes. A card offering a cash back scheme always scores high with consumers, a fact that credit card companies have been quick to realise.

Cash back offers are steadily gaining popularity in the Indian market. “Our queries in the metros indicate higher inclination towards cash back,” confirms R L Prasad, head - credit cards & personal loans, Standard Chartered Bank.

Reality check

Though cash back offers often seem alluring, its better that you check out on what and where you can avail the scheme. Often there is a list of shops, stores and other specific outlets, where you are entitled to get a cash back. It’s also important that before you satiate your splurge desires, find out whether spending on that particular product will entitle you to a cash back.

“Many cards have various conditions attached with them. For example, you will only get to enjoy the cash back offer if you make a purchase at some specific departmental stores. Other conditions could force you to spend on apparel, consumer durable or electronic goods. Hence, it’s important that you go through the rider before you start using the card,” says Nirupam Sahay, V P marketing, SBI Cards.

Currently, SBI Gold card offers a flat cash back offer of 2% when you make a purchase in departmental stores or make your utility payments besides spending on groceries and on restaurants. “The cash back offer should be of relevance to the consumer with no frills attached,” adds Sahay.

Swipe in

It’s important to check wheter the offer could be availed if the card is used at any swipe machine. Some card companies don’t credit the discount if the transaction is done on a different bank’s swipe machine. This means that if you’ve a XYZ bank card and it is swiped at a machine installed by ABC card, than you’ll not be able to avail the offer. “This is so because terminal business falls under a different category. If a bank has spent a certain amount in providing a terminal, it would like that the transactions from their card be done on the same,” reasons Parag Rao, head - product & portfolio, credit cards, HDFC Bank.

Minimum spend

This often comes as a disappointment when you go through your month-end statement. Some credit card companies have this rider attached that you will have to spend a certain amount in a particular number of transactions and only if you meet that statutory requirement, you’re entitled to get the cash back.

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Citibank launches card protection plan


Citibank has launched a credit card benefit that protects against any misuse due to lost/stolen card. Amongst other benefits, it safeguards and protects them against card loss, theft and resultant fraud.

Launched in partnership with CPP Assistance Services Pvt Ltd (CPP), a global leader in assistance services marketing, this service is extremely convenient as it protects the cardholder’s entire wallet of cards, credit and debit, including those of other issuers, and even non-financial ones such as store, loyalty and membership cards. Further, the cardholder is protected from any fraudulent use that may have occurred seven days prior to discovery and within 24 hours of notification of card loss, the bank said.


Additionally, the CPP Card Protection offers benefits such as a single number to call to cancel all lost cards, replacement assistance, emergency travel and hotel assistance in India and overseas due to card loss, valuable document registration and retrieval, reminder services and access to a 24 Hour toll-free CPP helpline.


Cardholders can choose from a set of distinct plans, depending on their lifestyle and spend behaviour. Depending on the plan selected, customers can be covered for fraud loss on their cards up to Rs 1 lakh prior and Rs 20 lakh post notification; overseas emergency assistance for payment of hotel expenses of up to Rs 1.2 lakh and Rs 60,000 in India; and replacement travel ticket advance of Rs 1.2 lakh while overseas and Rs 60,000 whilst in India. The annual fee applicable is Rs 995 for the Classic plan and Rs 1295 for the Premium plan. Citibank Cardholders can now enrol themselves for CPP Card Protection membership by calling the Bank’s 24X7 customer service channel CitiPhone in their city.


Losing one’s wallet can be devastating, especially if its contents are stolen and abused. With this protection offer, consumers can now travel and use their cards with a peace of mind, anytime and anywhere knowing that their card is protected. Also, regulators have strongly recommended banks to introduce a cover to take care of the liabilities arising out of lost cards, and Citicards has provided such a solution to our customer base.”


In addition to providing Citibank cardholders protection against fraudulent usage of their cards at home or overseas, CPP Card Protection also serves as a repository of valuable personal information such as passport details, driving license number, share certificates, insurance policies and other such important documents. Once these are registered with CPP, cardholders need only to make a single phone call to retrieve these instantly.

What's the first thing you should do if you lose your credit card?


Just call up the bank’s 24 hour call centre and deactivate the card. This should
take precedence even over your attempt to track your wallet in the lost trail.

This is because very few banks in India offer protection against fraudulent use of credit cards. Of course, you can breathe a little easy if your bank insures your lost card from any misuse.

Standard Chartered Bank, for instance, has tied up with Tata AIG General Insurance Company to launch the ‘Plus Extended Protection Plan’ last week. This product, which has to be bought separately, will cover the card customers from any possible fraudulent use of the cards prior to reporting the loss. “We receive several lost card reports in a month. The product will ensure protection to our customers against any fraudulent use,” said RL Prasad, general manager, Credit Cards and Personal loans, Standard Chartered Bank.

The insurance cover will reimburse (up to Rs 50,000) per fraudulent transaction up to 12 hours prior to the customer reporting the loss to the bank. Also, the bank has extended this cover to all debit and credit cards. Similarly, even ABN Amro Bank offers this cover with a total coverage of Rs 2,000-Rs 5,000 at a monthly premium of Rs 100.
In case of SBI Cards, the credit card company caps the liability to a maximum of Rs 1,000 for non-gold cards once it receives a proper notification of the loss by the customer. The gold card customers enjoy zero liability once they notify the bank authorities.

Among the other leading credit card players, Citibank is still mulling the idea of offering a similar protection. ICICI Bank, however, doesn’t offer any such cover. Says Sachin Khandelwal, Head — Cards Product Group of ICICI Bank: “This cover is not very useful. We send mobile alerts whenever customers swipe in excess of Rs 2,000. That would help them keep a tab on all cards.”

HDFC Bank offers an insurance cover, which covers the customer from fraudulent transactions for up to 24 hours. Moreover, the cover comes free of cost. But you have to also file an FIR to hedge against these frauds. “For claiming insurance on any fraudulent transaction, you have to file an FIR with the police. Then you have to furnish the FIR along with credit card details to file a claim. Once the claim gets validated, it compensates for the fraudulent transaction, says Parag Rao, executive vice president — product, portfolio management and cards, HDFC Bank.
So, if the credit card company doesn’t offer any protection, then it holds the customer liable for any fraudulent transaction. You have to report the loss of the card immediately if you want to play safe. Once the customer communicates to the bank in telephone/writing the customer continues to enjoy zero liability on their lost cards. This means you don’t have pay a single penny if your credit card is stolen and has been subjected to fraudulent practices.

In the US, the maximum liability on the customer is capped at $50 per credit card. As the days pass by, this liability increases to $100 for the second day and $500 for the third day. If you don’t file a complaint with the bank for more than 60 days, then the customer is liable for every fraudulent transaction. However, the possibility of the customer being unaware of the loss for 2 months is very less, say experts.

This is an optional cover. But if your bank offers the cover to protect the lost card against fraudulent use, it is definitely not a bad idea. You will be spending a monthly amount of Rs 100 for saving a credit limit of may be a lakh from being misused. But most big banks are yet to offer this insurance cover. If it still pops out of the wallet, make a quick call and deactivate it. Follow the call with a written complaint and post it to the credit card company.

Handle these hot cards with care


Running up credit card bills that are way out of your budget? Losing track of due dates? Then it’s time to learn about credit cards.

There is more to credit cards than getting one and swiping it whenever you are short of cash! Understanding the billing cycle, bill due dates, interest calculations and terms and conditions are all a must before you go for a credit card. Here is some gyan on how to use these cards wisely.

Nuances of Interest calculation
Credit cards were initially introduced with the intention of simplifying matters for individuals who run short of cash. A credit card essentially offers a loan for an interest for a limited period. Purchases routed through a credit card usually enjoy an interest-free period of 20-50 days depending on the type of card and the day of purchase. On failure to make the payment on the due date, the cardholder would be charged interest on the bill amount calculated from the date of the transaction (not the due date, mind you). The interest rate usually charged on credit cards is 3 per cent per month.

Here is an example to help you understand the process better: You made a purchase for Rs 20,000 on March 1. Your credit card billing cycle is February 16-March 15 and the billing date is March 15. The due date is April 7 and you settled dues on April 12. Your credit card company charges an interest rate of 3 per cent with the minimum dues being at 5 per cent of the outstanding. Here are two possible scenarios:

Scenario 1: On default
Interest charged on April 12 = 20000 * 43days (March 1-April 12)* (0.03*12/365) = Rs 848.22
The twist that is unexpected is the period considered for interest calculation. When the holder defaults, he is charged interest for the due amount of the bill from the date of transaction and not from the due date, which we normally assume. Though you think you had delayed payment by only six days, you would end up paying interest for 43 days, calculated from the day you actually made the purchase. Further, the card company would have added your card number to the defaulters’ list — a black mark on your credit history.

To avoid this, you could pay the minimum amount due on the bill on/before the due date, which is normally 5 per cent of the total outstanding. In such a case, your interest would be calculated as follows:

Scenario 2: Payment of the Minimum amount due
Interest = 20000* 38 days (March 1-April 7)* (0.03*12/365) = Rs 749.59
+
Interest on balance due = 19000* 5 days (April 7-April 12)* (0.03*12/365) = Rs 93.70
Total Interest charged on April 15 = Rs 843.29

However the smart thing to do is to time your purchase at the beginning of the billing cycle, enjoy the maximum credit period, and pay the entire bill on date. This will let you enjoy an interest free credit for nearly 50 days.

Borrowings/Cash withdrawals
Never use your credit cards to meet expenses of a long-term nature — such as borrowing for buying a vehicle or automobile or to meet other big financial commitments. The interest cost of a loan borrowed on credit card would be nearly 25 per cent higher than on a personal loan. Besides, there would also be additional charges such as transaction charges on ATM withdrawal of cash and if you decide to prepay the loan, you may pay up an additional penalty as well. So, you can rather consider a personal loan, which would charge you an interest of about 12-15 per cent annually, or even a loan against your bank FD.

Subscription to services
There have been cases where credit card users have been sent unsolicited insurance policies/credit cards and also charged for premium on those policies. The Insurance Regulatory Development Authority’s (IRDA) stance on this is that on failing to return such policies within 15 days you will automatically become a party to that insurance contract. So the first thing you should do on receiving an unsolicited card bundled with insurance is to return it immediately through registered post and lodge a complaint.

In case of other card-related problems too, first file a complaint. Go to the bank personally, then give the complaint in writing and get an acknowledgement for it.

On registering it with the call centre, note down the complaint number and name of the person with whom you registered it. As the next step, you could also take it to the grievance redressal officer of the bank whose e-mail ID would be available on the bank/NBFC’s Web site.

Legally, the banker would be made to reverse any premium taken on unsolicited policy and also pay penalty to the recipient.

How many is too many?

The mad rush amongst private banking players has led to promotion of credit cards on a big scale. With so many promotional offers — gift hampers, foreign trips, travel bags — some people subscribe to as many as five-six cards. Remember!

The credit you use has to be repaid. Too many cards just drive you to impulsive purchases that could be difficult to keep track of. Subscribe to just one card or two cards ideally. Understand your credit card’s features, plan your purchases at the beginning of the billing cycle, keep track of your due dates and make prompt payments. This will keep you healthy financially.

Credit card cancellation

Surrendering a card is not as easy as subscribing to one. But be patient. First, clear the balance outstanding in the account.

Then address a letter to the bank conveying that you wish to surrender it. After receiving the correspondence, cut the card into pieces and send it to your card issuer.

The other side

Thinking of chucking your card? Wait! If you learn to use your card smartly, then the credit card is a boon. With the ease of carrying a card instead of bundles of cash, you also get interest-free money for a certain period, you can issue a cheque against your card limit, you may also get discounts and free add-ons.

Credit card companies also offer reward programmes. Each time a cardholder uses his credit card, he earns a certain number of points.

After accumulating a minimum number of reward points, the customer can redeem them at participating merchant establishments for a variety of gifts.

So, the last word is — use your card effectively. A little caution and thoughtfulness can save you from a multitude of problems. Happy swiping!

back to Credit Card Finance Charges

Shuffle your cards smartly for credit card offe

How to smartly use cash backs?
▪ Check if the offer is valid across all categories
▪ Check if it’s applicable for your card
▪ Read the conditions — they are quite different for various cards
▪ Register for cash backs. Some banks offer cash back as an optional facility
▪ See if there are any ceilings for cash backs to avoid surprises later
▪ Keep an eye on the validity of the offers
▪ All things remaining same, use credit card instead of debit card as the former gives free credit

For Indians, the fag end of the year is time for spending. There are clothes to be bought for the family, a snazzy mobile for dear sister, Faber chimneys to cool the hot tempered domestic help, a 5.1 channel DVD player for son and so on. The spending list is endless and often emotions rule during this time.

While it might be difficult to cut the shopping list, one could at least slash costs. This is all thanks to banks and credit card companies which are coming out with a myriad promotional offers including the ‘ubiquitous’ cash backs. Smart shuffling of your debit and credit card could actually save quite a sum.

What are cash backs?
Cash backs refer to the process of banks and credit card companies offering you cash back — based on the amount spent through the credit or debit card. For instance, there could be a 5% cash back, which means Rs 5 would be credited back to your card for every Rs 100 spent.

The catch, though, is that there are often ‘conditions’ to be met. For instance, there could be a ceiling on cash back amounts, limitations on its usage (like some specify it is applicable only where the card-issuing bank has installed terminals), time limitations, line of products where it is applicable and so on.

Take for instance the HDFC Bank’s recent advertisement, it says, “You can feel 5% less guilty.” It means, if you shop by swiping your HDFC Bank debit card, you can enjoy up to 5% cash back on your ‘highest’ transaction. The key word here is the highest. Further the cash back is different for every month.

For example, if you are transacting in all three months (October, November and December in this case), you will be eligible for 5% cash back. If you are transacting in any 2 months, the cash back is capped at 3% and 1% for any one month. The offer is valid till December, it mentions.

Similarly, the HSBC debit card offers 5% cash back on spends up to Rs 5,000. The minimum transaction amount should be Rs 2000 in the offer, which spans from October 6 to November 30. Standard Chartered Bank has worded it differently. They are offering 2 reward points for every Rs 75 spent on a priority debit card and Rs 125 for a smartfill debit card instead of the usual 1 reward point.

‘Credit card customers must read fine print on rates’

ICICI Bank’s credit card division has been in the news recently – for the wrong reasons. There have been controversies surrounding its recovery agents and the methods they have used to get the bank’s money back. The courts, regulators and the media have been engaged with this issue during the past few months.

The bank has nearly 9 million cards in an industry that has about 24 million credit cards. The industry is growing fast and new players are getting into the fray.

How is the credit card market growing? Is there a sign of the slowdown that we hear in other sectors of the economy?
The credit card industry has about 24 million cards. If you take unique customers, (since many have two or three cards), I would put it at about 18 to 19 million – even that is bullish. The industry is growing at 22-25 per cent. It used to grow much faster.

New players such as Barclays and LIC are getting into it. We genuinely believe the field is open for much greater growth.

Why are interest rates not coming down as more players enter the market?
As the market matures, the interest rate (rack rate) should become much more flexible as we go along. You will see new products with different types of rates and features.

The reason you are still not seeing them is that the credit bureau is in its infancy. As it becomes stronger and as pricing becomes risk-based, the volumes will also grow. A lot of people do not revolve (their credit limit) today because of the cost.

Spends on credit cards seem to be at about Rs 30,000 per annum per card (or about Rs 2,500 per month). Why is it low and doesn’t seem to be growing fast?
That is an overall average. We have to categorise the market into 3 broad categories — high-end evolved customers (who average Rs 1.5 lakh per annum), the middle and the lower segment. The higher segment is pushing the average up. At the lower end of the segment, the spends are only in the range of Rs 10,000-15,000.

Do you see any danger of more people falling into a debt trap?
I don’t see that happening. Banks are very conservative here compared to the UK for instance. Yes, there would be those who are over leveraged. But we are trying through education, building awareness and transparency to convey the message that there is a difference between the flat rate of interest and the revolver rate. We are telling them, please understand what you are getting into. Don’t be naïve. As a culture, Indians don’t read — forget the fine print, even the core print. Please understand what you are getting into. In the developed world, education is mandated. We have started that process of trying to educate the customer.

How do you think you can avoid the controversies that surround your recovery agents and the methods they employ?
There is a trend of change on the recovery side, from unorganised sector to an organised sector. This is happening at the ownership level of the agencies. But at the agent level, we still don’t attract good people — it doesn’t have the status as an industry.

But where things are within our control such as call centres — we are managing it well by ensuring all calls are recorded. People are monitored closely because technology helps you do that. When a customer has skipped a payment (sometimes because of records not being updated), we treat it as a service issue. But when it becomes a question of intent to repay, not capability, we have no option but to hand it over to an agency. I can only say now service is the problem. One or two cases turn negative. We are sorry about it. We condone it. But if you look at the total number of complaints — it is in double digits — compare that with the total base of customers of 25 million. If we take 3 per cent as NPA, then we have about 7.5 lakh customers who have collection issues. I have got only about 50 complaints. When these things happen to go overboard, we are unhappy.

How much has the credit bureau helped since its launch?
Tremendously. What it tells us is whether a customer has defaulted or not. It doesn’t tell you whether he is good or bad. That is our judgment. Till now we had only our own scorecards and tools. Now, we get an external reference point. I wouldn’t start counting the benefits immediately.

Some cases that we would have rejected earlier, I am able to take a call now. Some cases where the behaviour in my book is good — but past behaviour with someone else is bad — I get to take a second look. Till now I could judge only ICICI Bank customers. Now I can do that with the other customers.

The credit bureau, as it becomes stronger, will help bring in more controls in terms of responsible lending. We hope one or two more will come in and there is healthy competition. They will give better output and that will help banks make better decisions.

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So, what's your credit score?


YOU KNOW your blood group. You can provide the highlights of your horoscope. Soon you will be able to flaunt one more symbol of pedigree — your credit score.

A credit score is a three-digit number that will be used to evaluate your credit worthiness by lenders.

A lower interest rate is the benefit you will get if you have a good score.
In the US, for example, where credit scores range from 300 to 850, a person who has a score of anything above 750 is likely to get loans at a rate that is about 1.5 percentage points lower than somebody with a score of about 600.

Credit Profile in India

The score is based on a set of criteria that includes, among other things, past loan history, number and amount of loans taken, number and amount of loans defaulted, filings for bankruptcy, credit card payment delays, balance outstanding in various loans and the like.

Indian banks follow a fairly uniform rate of interest for all borrowers currently.

But soon, there will be a certain degree of discrimination — both positive and negative — depending on your credit risk.

Mr S. Santhanakrishnan, Chairman and CEO of Credit Information Bureau of India (CIBIL), which is in the process of getting the score ready, said, "We have the credit history for the last 18 months. We should be able to start providing credit scores within six months. The major benefit that will come from this is that borrowers will be disciplined — because their track record is being documented. And the rewards for good behaviour will be lower rates. Such borrowers will be able to command a premium in the market."

As things stand now, only the banks can query CIBIL for the credit score. But customers too can get the score from banks, as they are obliged to share the information with them.

What do banks get for the trouble of checking a credit score? Mr Santhanakrishnan said, "Banks will now know ab initio the risk that borrowers have. Smaller banks that do not have elaborate risk management and credit appraisal systems will certainly benefit from this."

CIBIL has so far amassed 42 million individual records from various banks and finance companies. Mr Santhanakrishnan expects the number of records to touch 75 million within the next couple of months. He said that banks have begun using the system in a "substantial way" for lending decisions.

Changing face of consumer credit


BORROWERS beware! Big brother is watching you. That is the message sent out by the Credit Information Companies (Regulation) Bill passed by the Rajya Sabha without much fanfare this May. The passage of the Bill, which will become the Credit Information Act once the President blesses it, ushers in a new world where everybody that matters may know yours name.


The Credit Information Bill not only makes it lawful for all credit providers in the country to pool and share information on borrowers and their transactions without their consent, but actually obliges them to do so.


Credit providers which fall within the ambit of the Bill include all banks and non-banking financial companies that offer any form of collateralised or non-secured credit facility. The only form of credit provider not explicitly covered by the Bill is the pawn-broker.


The stated objective behind the official launching of a cartel-like cooperation among otherwise competitive financial institutions is to lower the burden of non-performing assets (NPAs) in the country by facilitating better credit risk managementthrough information sharing.


The credit information sharing process works as follows:

Each institutional credit provider electronically reports to a central database hosted by a credit information company called a "credit bureau" (that is, the Big Brother). Personal details of borrowers, their borrowings, repayment history and delinquency status are all reported on a monthly basis.


In return for reporting their internal data on customers to the credit bureau, each credit provider receives instantaneous electronic access to the comprehensive borrowing history of all their present and prospective customers.


All the information contained in the credit file is fed into a mathematical model as input criteria, and a risk score indicating the customer's creditworthiness is calculated. The risk score is then used as the basis for determining whether the customer is approved for the loan and under which terms and conditions.


The credit information sharing process in India was kicked off in a controlled environment through the establishment of the country's first credit bureau, Credit Information Bureau (India) Ltd, (Cibil) in 2000.


The scope of credit information sharing, which till recently was limited to institutional defaulters for the most part, has now been expanded to encompass individual consumers as well. It is no longer confined to defaulters, but also includes those consumers who meet their repayment obligations promptly and keep their credit accounts in good standing.


At the last count, about 30 leading financial institutions in the country were reporting customer credit data to the central database housed in Cibil, whose size has grown rapidly to about 20 million records. More than 100 credit providers in the country have accepted membership of Cibil and can be expected to start reaping the benefits of credit data-sharing very soon.


With the passage of the Credit Information Bill in Parliament, one can also expect to see a few more credit bureaus, like Cibil, enter the fray in the near future, possibly in partnership with other American credit bureaus such as Experian and Equifax.


In the US, from where this concept of credit bureaus is borrowed, credit data sharing is underpinned by a fairly robust, responsive and responsible regulatory mechanism which, in addition to serving the business needs of credit providers, also protects the interests of bona fide credit seekers, defaulters under true hardship and consumers at large.


The regulations, which are frequently debated in the House and updated to reflect the latest business practices, take a comprehensive view of the lending industry and its complexities by considering in microscopic detail all activities carried out by each player in every phase of the credit lifecycle.


The credit regulations lay down in great detail the code of conduct to follow for each and every activity in the credit lifecycle. The responsibility of enforcing the regulations has been entrusted to the Federal Trade Commission (FTC), an umbrella organisation that promotes fair business practices.


The FTC, which uses the quote from Victor Hugo to remind itself of the loftiness of its purpose, plays an active role as a conduit for handling consumer issues and as an ombudsman in ensuring that an equitable balance is struck between conflicting interests.


Here are a few highlights from the American credit regulations, violations of which entail hefty financial damage:

  • Consumer data must be held securely and treated with utmost confidentiality. They cannot be disclosed to third parties or used outside the intended scope for which permission is originally sought from the customer.
  • Lenders need to make certain mandatory disclosures informing consumers of their rights each time an adverse action is taken based on information in their credit reports.
  • Use of factors such as age, gender, race or exact geographic location in the credit scoring models is expressly forbidden to prevent any form of discrimination.
  • The interest assessments must be made exactly as advertised to customers when accounts are booked. The formulas used in calculation should be explained in the statements sent to customers.
  • Consumers reserve the right to instruct the credit bureaus to make their credit file inaccessible to lenders making unsolicited offers and thereby opt out of mass mailing campaigns, telemarketing campaigns and so on.

Contact with borrowers for debt collection can only be made between 8 a.m. and 9 p.m. Dunning by telephone or in person more than once week, contacting the borrowers at their workplace without prior permission and using inappropriate or strong language might be construed as harassment in the court of law with harsh penalties for the credit provider as well as the collection agency involved, if any. (Contrast this with the goons hired for collections in India and the abuse defaulters suffer.) In India there are credit providers, credit facilities, credit bureaus and credit data sharing processes that mirror the American model, but we cannot boast of a comparable regulatory rubric for governing them.


The stage is now set for a grand credit circus wherein many unsuspecting consumers are lured into debt through inducements and then flung into a precarious trapeze dance with creditors, without a safety net to break their fall. The policymakers would do well to realise that the trapeze act involves a two-way grip, and if the consumers fall into debt traps they will take the creditors down with them.


A substantial portion of the NPAs stems from wilful defaults by big institutional borrowers rather than individual borrowers. These wilful defaulters enjoy political patronage and cash in on the loopholes and lethargy in our legal system.


The Indian corporate culture has been driven mostly by debt rather than equity for raising capital during the socialistic era that spanned four decades. The overhang of NPAs stemming from institutions rooted in such a past is unavoidable and is the price to be paid for development in a business environment that lacks the vigour of a risk-taking stock-market culture.


Consumer credit bureaus can do little to address such issues and make a deep dent in NPAs. But they can identify and potential fraudsters and defaulters from good customers and adopt a differential risk-based pricing strategy for their products.

Thus, customers with a good track record of managing their obligations will be rewarded in the form of lower interest rates, courtesy the "invisible hand" theory on market forces. This has certainly been true in the US. But only time will tell to what extent such benefits will reach consumers in India.

back to Credit Score articles

5 sneaky credit card tricks -- and how to beat the bank


We're not talking Three-Card Monte, Jumping Ace or Lost Kings here. No false shuffles, double lifts, swing cuts, pinky breaks or other classic sleights-of-hand.

We're talking credit card tricks. The expensive kind, in which over-limit fees, residual interest, default APRs and other surprises suddenly appear as if by magic on your credit card statement.
No, your credit card company isn't exactly dealing off the bottom of the deck. In each instance, they are within their rights to take your money, thanks to the often inscrutable terms of your cardholder agreement. But just like Three-Card Monte, these tricks can clean out your wallet faster than you can pick a card, any card.

In the meantime, keep your eye on your statement, your hand on your wallet and watch out for these five sneaky credit card tricks.

1. The closing date mind crunch
Cardholder Laxmi Ahuja thought she was doing the right thing when she switched from paper to paperless billing on her 0 percent APR card. When she didn't receive an e-mail notice of payment due around her customary statement date, she chalked it up to a transition glitch and made her normal payment at the usual time of the month.

The following month, her online statement showed that a late fee and interest had not only bumped her balance up but shot her 0 percent introductory APR up to 11.24 percent.
To Laxmi's surprise, it turns out the card company had changed her closing date to later in the month. "Apparently my payment was posted one day before the new billing cycle began, so I ended up making two payments in one billing cycle and none in the next," Laxmi says.

Columnist Liz Pulliam Weston, author of "Easy Money," sees this happen frequently to folks who try to buff their credit score by paying off a chunk of credit card debt a month before they apply for a major loan.

"The way the credit card computer systems are set up, they are only looking for payments between the statement closing date and the due date," she explains. "So if you paid early and failed to make a second payment in that little window, then you're counted as late."

In other words, early birds get the shaft. Laxmi admits she's one of the lucky ones because she didn't have other outstanding card balances whose rates may have similarly been bumped due to a highly controversial practice known as "universal default."

After repeated, lengthy phone calls, Laxmi convinced her card company to drop the late fee and restore her 0 percent APR, "but they didn't take the interest off. I just gave up and paid it". The Laxmis have since sworn off credit cards for good.

Solution?
"Pay off the card," says Laxmi. "That and persist. If you're thinking about going to paperless billing, really stay on top of it, and maybe even make a small extra payment in the middle of the cycle until you're sure when your billing cycle is."

2. The over-limit limbo
At the other end of your minimum payment is the credit limit on your card. What happens to those Icarus-like cardholders whose spending flies above their credit limit? They get burned by an over-the-limit fee, but keeps recurring every cycle that they remain out in the blue. It's the credit card fee that keeps on taking.

There are numerous ways to accidentally soar over your limit. You can charge over it, of course. A stray automatic payment for an annual or semi-annual insurance bill could do it. If you're close enough already, an annual fee or even additional interest on purchases could exceed the ceiling.
Some card companies also use this clever trick: They suddenly lower your limit below your balance and then ding you with an over-limit fee.

The practice runs counter to what those credit card TV ads would have you believe. "Everybody has seen the commercial where the guy is taking his boss out to dinner and his card gets turned down,". "Well, typically, they won't turn you down because they can charge you that fee. The time you get declined is when you've really screwed up and it has gone to collections. You can wind up paying these fees to infinity."

Solution?
Using online personal finance programs such as Wasabi, Mint or Quicken to monitor closely your available credit.

Flying a little lower financially may be your best option, however. "Try to stay under half your limit,". "It helps avoid the problem, it's better for your credit score and it also leaves some reserve if you have to get your car fixed."

3. Toad in the hole
Credit card companies survive on the simple notion that, left unchecked, a good number of us will choose to remain indebted to them ad infinitum rather than curb our spending. They prefer us to be toads in the hole, jumping in but never actually climbing out.

Toward this end, some card issuers limit the number of payments you can make each month to one or two.

"This really upsets some folks because they get paid weekly, they want to pay their credit card bill every week, and some are being restricted from doing so,". "If you're talking little payments, the company may not want to deal with them. It's not in their best interest to help you pay your debt anyway."

Similarly, as we've seen, most card issuers won't allow you to pay your bill ahead. If you're heading off for a summer holiday, you'll still need to land your monthly payments within the payment window (between statement date and payment due date) or suffer for it. And that window has recently been shrinking from 22 days to 20 days on some cards, further tightening the screws.

"You're talking about prepaying, you're not talking about any kind of favor,". "I think it's a policy issue that the issuers should be looking at, especially now because its really important to not miss a minimum payment because the consequences can be so drastic."

Solution?
"Automated payments that pay your minimum every month is the best way to go about that,". "Set it up through your credit card because they're the ones who know the minimums. If you don't do it that way, you can just look at the balance you typically carry, figure out what your average minimum payment is, double or triple that and make that your automatic payment."

4. The ghost account
Want to try something really scary? Close a credit card account without looking at the final statement. The small balance left behind -- often a dab of interest or occasionally a fee for making your final payment by phone -- can grow to a monster in no time once the domino effect of late fees, default APR and interest get rolling.

The most common ghost in a closed account is residual interest; that is, interest that was generated between the time the bill was issued and your payment was received. It can be darn hard to see, but it will haunt you if you ignore it.

"It's very confusing, when you look at your online statement in particular, to figure out how much you actually owe,". "The statement balance will be one thing and the actual balance will be something different. How do I get to zero is really the question that should be easier for the consumer to answer."

Solution?
"The best way to avoid residual interest/finance charges is to make sure the balance is paid in full,". "Do not stop making payments after the account is canceled. Payments must continue to be made by the payment due date each month until the balance is paid in full."

Also, to protect your credit score, be sure to request a letter from your card company confirming that the account was closed at your request, not theirs.

Added this tip: "Hang onto that last statement so you can prove you paid it off."

5. Revenge of the sock puppet
There is so much confusion over the impact that closing a credit card will have on one's credit score that some cardholders simply choose to "sock-drawer" their unused cards -- that is, they tuck them in the back of their sock drawer and forget them.

"It's very hard to give any general rules of thumb because it depends in part on how many cards you already have,". "If you have too many cards, closing a non-used one can help you. But if your other cards are maxed out or close to maxed out, closing a non-used card will up your utilization rate, making it look like you're using more of your available credit, and that's going to hurt your credit score."

The downside to "sock-drawering" is its potential for identity theft. If someone steals or clones your card and has its statements sent to them, they could quickly run it up without your knowledge.

Although "sock-drawering" is one card trick we usually play on ourselves, Card companies are increasingly getting in on this game.

"In this environment where companies are very concerned about profits, they are much more willing to shut down an unused account than they have been in the past,". "I just had one shut down from underneath me that I had for over 10 years; I never used it anymore and boom, they closed it. It didn't really hurt my credit score, but if you had a marginal score you were trying to improve, that could really hurt."

Solution?
"If you have too many cards and your credit score is good, you can close some of your more recent cards,". "Do it slowly over time. You want to keep your oldest and your highest limit cards active. Charge something small to these accounts, such as newspaper or magazine subscriptions, and have it paid automatically. That will keep them active so they're still showing on your credit report and are less likely to be closed."

Disha Financial Counselling - Review and Approach or Not To


Disha Financial Counselling was setup by ICICI Bank with pressure from the Reserve Bank of India to help and educate loan borrowers. RBI has done an excellent job persuading ICICI since the latter has a huge portfolio of retail loans most of which is sold to consumers without properly educating them about the terms and consequences on default.

We have seen so many people borrowing on their credit cards, personal loans etc for events like the wedding or some other extravaganza, just to maintain their status. Once they have defaulted, the Interest Rate on their loans and Fees shoot up and it simply becomes impossible. Now should you approach Financial Counselor like Disha ?

Disha's main purpose is to help the default customers by extending their loan period or giving them one time settlement option etc depending on the customer profile. Disha counselor discusses your income and expense profile and will patiently listen to your woes. They help you plan your lifestyle until you are out of the debt trap.

What if I am in the worst case secanrio ?    

The counselleor captures every debt / loan you have from a recognized financial institution in India from CIBIL. They have standard documentation format which runs into several pages and you have to carefully read and sign it. This implies you accept you are a defaulter, this is where many fraudulent borrowers who do not have the intention to repay run away.However, assuming you stayed and are willing to Pay what you owe to the banks, Disha will then approach all the banks who have lent you the loans asking for rescheduling and affordable terms so that you hav a second chance. Most banks take long time to reply and some initially ignored Disha. But gradually under pressure from the RBI, banks are helping customers to clear their dues and become current again.

Changing face of Consumer Credit

10 creative -- or desperate -- uses for credit cards


They don't just buy stuff. They scrape ice! They pick guitars! And more!

If you have used your credit card thus far only for financial transactions, you've barely scratched the functional surface of the little devil.

Of course, your credit card is first and foremost a payment instrument, designed to make purchases and withdraw cash from ATMs. Few of us will ever ask more of it. But in a pinch, when other, more suitable tools are nowhere to be found, this 3-3/8ths-by-2-1/8ths-inch wafer of rigid yet flexible PVC laminate can prove a pretty handy substitute.

Credit cards have a number of physical characteristics that make them unusually well suited to a handful of alternative tasks: they are lightweight, thin, compact, waterproof, machine "true" and impervious to heat and cold. Physically, they perform well in the midrange where hard materials such as metal and stone are too hard and soft materials such as wood and cardboard are too soft for the given job.

You may never have occasion to put your credit card to any of these 10 creative uses, but isn't it nice to know it will serve you admirably in a pinch?

Ice scraperI am absolutely convinced that ice scrapers disappear into the same parallel universe that swallows dryer socks. Fortunately, any credit card in your wallet, though lacking a handle to keep your fingers from freezing, can prove a handy substitute scraper. As a scraper, it features a choice of dual firm (wide) or flexible (narrow) blades that won't scratch your windshield, and embossed numerals for a firmer grip.

This improvised friend has proven so useful that it spawned a whole industry of wallet-sized scrapers, now with serrated edges (are you listening, Visa?). This may not be the fastest way to get the job done, but it sure beats driving with your head out the window.

Italian cheese graterAlthough we must blame a certain amount of Chianti for this inspiration, it turns out that in a fix -- say, an Italian dinner party to which a cheese grater was not invited -- the embossed numerals and lettering on a credit card serve as the perfect tool to render wedges of hard cheeses like Romano and parmesan into fine if somewhat funky cheese dust. I know; I couldn't believe it either. Try it -- but be sure to wash the card first!

Paint maskingPaint masking tools have the uncanny ability to always come in the wrong size, usually much too long and/or awkwardly designed to do what you need them to do. Even pros have been known to resort to the handy credit card in tight spaces and close quarters for a nice clean trim line without need of a chiropractic adjustment.

Unlock doorsFirm yet flexible, credit cards seem particularly well designed to ease open doorknob wedge bolts and spring lever latches on sliding doors. They're also a handy way to determine if a deadbolt is in place, which will usually scotch any progress you might make on the knob or latch.

BookmarkGranted, true bookmark emergencies are pretty rare. But let's say for argument's sake you're poolside at a clothing-optional resort without a bar napkin in sight. Voila! Your credit card will hold your place nicely without drawing undue attention to itself.

StraightedgeWhat's with rulers, huh? These foot-long sticks are so ungainly they usually wind up in dust-bunny land behind the filing cabinet or printer stand. In a pinch, grab your credit card instead to create a nice straight, albeit short, line.

Grout/caulking toolDo-it-yourselfers will attest to the versatility of a credit card for tight-space maneuvers in kitchen and bath tile projects. Not only is the credit card form factor nearly the perfect tool for extracting old grout in between thinly spaced tiles, its rounded edge also provides a smooth, uniform convex finish to new caulking around sinks, tubs and shower enclosures.

Cake knifeLet's return to that hypothetical (I swear) Italian dinner party, shall we? Having completed the dinner course, our utensil-challenged hosts suddenly find themselves without a proper cake knife to cut and serve the hypothetical Mardi Gras King Cake with its lucky little plastic baby baked inside. This is a job for a well-scrubbed AmEx Gold Card, although one best accomplished in the privacy of the kitchen.

Guitar pickIf you're a guitar player, chances are you've found two emergency substitutes for a flat pick over the years: a credit card and a matchbook. The advantage to the former is, you're unlikely to set your axe on fire while recreating a Foo Fighters set.

Finger splintNo, this idea did not spring from a recent viewing of "Saw V." Finger in a jam? Immobilize it with your Discover card. Not only is a credit card the proper length to protect most adult flanges, it's wide enough to include an adjacent finger or two to further immobilize and protect the damaged digit. Plus, once you reach medical attention, you'll already have your credit card handy!

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Visa Signature - Free Airport Transit by Hertz



There is Good News for VISA Signature Card Holders. The next time you are flying on your business trip on Domestic Route or International route, just use your VISA Signature card to book the flight tickets on travelocity.co.in and get a FREE One-way Pick-Up and Drop By Hertz Rental car.Visa Signature is a Super-Premium card offered to High Level Executives or Businessman who fall under the HNI category [Who maintain a bank balance of at least Rs 10 mn].

In India, ICICI and HDFC offer Visa Signature Cards.

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National Do Not Call/Disturb Registry


The primary objective of the National Do Not Call Registry (NDNC Registry) is to curb Unsolicited Commercial Communication (UCC). UCC has been defined as "any message, through telecommunications service, which is transmitted for the purpose of informing about,or soliciting or promoting any commercial transaction in relation to goods, investments or services which a subscriber opts not to receive.

How it works..


  • With effective,Sept-1st, 2007 you need to register only with your Telecom Service Provider to stop all unsolicited communication. It is illegal for a telemarketer to call anybody who is in the Do Not Call List. The whole system will take some time to function smoothly. Kindly be patient for at least 4 weeks.
  • TRAI has proposed a Scrubbing Module which will filter consumers numbers from the telemarketers database. So your data with NDNC Registry will not be shared with telemarketers.
For customers who would like to register/de-register their request for NDNC registry may dial 1909 or SMS to 1909 with keywords 'START DND' for registration and 'STOP DND' for de-registration

Following are appropriate Links of service provider like a Bank, Insurance or a Telecom company where you can register directly to stop telemarketing calls